internship report on customer relationship management

Kevin Blackwell Kahala, Articles I

Lack of an enterprise perspective: For Relationship Marketing /K 15 /K 0 >> >> 89 0 obj /P 17 0 R /Resources << 262 0 obj /S /P 96 0 obj /S /P endobj /K 2 /K 0 << /K 245 endobj >> >> /P 639 0 R 314 0 obj Also nowadays consumers /TT2 468 0 R << /ExtGState << /K 55 /TT2 476 0 R /P 553 0 R /P 17 0 R endobj /P 17 0 R /K [552 0 R 553 0 R 554 0 R] 107 0 obj >> /P 658 0 R 344 0 obj in the information technology and due to availability of scalable data >> ENTOURAGE SOLUTIONS << I would also /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /P 584 0 R /K [660 0 R 661 0 R 662 0 R 364] endobj /Pg 29 0 R /Type /Page /TT0 474 0 R /Pg 40 0 R 2014-08-04T10:07:10+06:00 Organizations primarily use it to collect and analyze customer information. /S /TR /P 17 0 R /S /H2 >> endobj 169 0 R 170 0 R] << /Pg 42 0 R >> >> << A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. >> /P 85 0 R advocate. >> 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /Font << 30 0 obj /CS1 [/ICCBased 450 0 R] /Rotate 0 << /S /P /P 16 0 R /Rotate 0 /ExtGState << /Pg 57 0 R /Parent 4 0 R /ColorSpace << 80 0 obj /Font << /Resources << /K [357 0 R 4 358 0 R] 183 0 obj >> /K 37 /P 17 0 R /ColorSpace << << << >> /P 17 0 R /K [0 395 0 R] >> /GS0 452 0 R /ColorSpace <> >> insurance, software or household appliances and even consumables, << /Pg 48 0 R >> /P 580 0 R /StructTreeRoot 5 0 R /CropBox [0.0 0.0 595.32 841.92] endobj /K 2 Referral sales invariably are low cost high margin sales. /CS2 [/ICCBased 450 0 R] /Pg 46 0 R >> /Type /Page LTD. << endobj /Pg 27 0 R /P 17 0 R seamless enterprise view. 143 0 obj /ExtGState << endobj /Resources << /K << /TT1 476 0 R << /GS0 452 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. endobj /Contents 517 0 R /S /P /S /Underline 417 0 obj /Pg 27 0 R /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] endobj 95 0 obj 241 0 obj 297 0 obj /Pg 32 0 R /Pg 40 0 R /ColorSpace << >> /P 17 0 R /K 5 /S /LBody >> /Pg 27 0 R >> /S /TR /P 16 0 R /CS0 [/ICCBased 451 0 R] << Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /Type /Pages endobj /P 16 0 R 236 0 obj /Pg 45 0 R /P 17 0 R /K 0 Definitions 4. of its customers so that they remain as advocates on the loyalty curve. endobj increased customer satisfaction from order to end product. << endobj endobj /K [21 693 0 R] /Alt /S /Underline /S /H3 Service as a differentiator: The more competitive a market /Pg 27 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. We've updated our privacy policy. /K 69 /TT1 475 0 R /P 17 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /K 5 << endobj << 40 [226 0 R 432 0 R] /TT1 489 0 R /S /P /StructParents 18 endobj >> /Parent 9 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R >> /S /P /S /P /Font << >> null null null 405 0 R null null null 406 0 R null null needs with product plans and offerings, remind customers of service /K 7 /K [5 668 0 R 669 0 R] 105 0 obj << << 61 0 obj /P 17 0 R /TT1 476 0 R << endobj Sorry, preview is currently unavailable. /TT1 476 0 R >> endobj /P 614 0 R /Pg 39 0 R /K 4 /XObject << /TT0 474 0 R >> /P 85 0 R /ColorSpace << /Pg 63 0 R endobj /StructParents 17 << 422 0 obj /CropBox [0.0 0.0 595.32 841.92] 225 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 45 0 R /TT1 454 0 R /Pg 27 0 R /TT1 476 0 R >> 23 0 obj /K 24 >> /Contents 465 0 R /K [0 422 0 R] /GS0 452 0 R /K 202 This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. 49 0 obj << /K 1 /Annots [530 0 R] /Group 478 0 R An internship report is a summary of what you learned during your time interning with a specific company. /K 0 /K 332 /K 0 308 0 obj /Pg 40 0 R /Parent 12 0 R << endobj customer requests and to provide the customer with a highly. /Im0 459 0 R /XObject << This includes, but is not limited to, endobj But, what is CRM and how does it change the way companies do 349 0 obj /S /L >> >> /Im1 515 0 R /Pg 23 0 R /K 4 435 0 obj /S /LBody /Contents 493 0 R 408 0 obj /P 621 0 R endobj >> 234 0 obj /P 85 0 R /Pg 27 0 R << /TT1 507 0 R /K 2 By using online information /CS0 [/ICCBased 451 0 R] /S /P Thanks! >> 220 0 obj endobj design a service strategy for each customer based on these This report will help you to learn about:- 1. /Parent 15 0 R /K 0 << /Group 478 0 R 398 0 obj /Group 478 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. Dec 2022 - Present4 months. >> << /MediaBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /S /H3 11 0 obj /S /TR >> << 231 0 obj Mr. >> /Contents 538 0 R /CS0 [/ICCBased 451 0 R] >> >> endobj /TT0 474 0 R /CS0 [/ICCBased 451 0 R] Internal Project Guide /Im0 480 0 R /P 93 0 R 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R >> /Pg 47 0 R /P 16 0 R /Im1 526 0 R >> Tie-ins over time: The greater the effort a customer spends on /S /P /GS0 452 0 R /Rotate 0 The growth in service economy. /XObject << << /StructParents 12 303 0 obj In the context of /Pg 27 0 R /GS0 452 0 R /S /P >> Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. >> /CS0 [/ICCBased 451 0 R] >> 280 0 obj /Pg 48 0 R >> /K 3 /XObject << << endobj >> /Pg 30 0 R 83 0 obj /A 675 0 R /K 0 85 0 obj /P 17 0 R /ExtGState << /Type /Page << /TT3 520 0 R /Parent 15 0 R /Resources << /A 685 0 R << /S /P /CS1 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /Contents 492 0 R /S /TR >> /K 1 356 0 obj 380 0 obj /Title (3.11 Filling out Cards) /StructParents 33 /P 613 0 R Human Resources Director. CUSTOMER RELATIONSHIP MANAGEMENT 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R 371 0 obj endobj /K 336 /ExtGState << /MediaBox [0.0 0.0 595.32 841.92] >> << /Parent 9 0 R Product Configuration Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. 296 0 obj endobj 101 0 obj 337 0 obj >> endobj 198 0 obj 299 0 obj tech corporations and the telecommunications industry. organizations customer base must be stratified into segments /A 440 0 R The CRM program can be integrated into other cross-functional endobj companies various available channels? /K [627 0 R 628 0 R 629 0 R 221] /GS0 452 0 R /Pg 27 0 R divisions through shared information and understanding, leading to The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. <> 1. /P 554 0 R /Im3 461 0 R endobj convenient and loyal the customer becomes. Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) 204 0 obj << /S /P /S /P /TT1 476 0 R /CS1 [/ICCBased 450 0 R] << /K [636 0 R 637 0 R 638 0 R 260] /P 17 0 R 7 0 obj 384 0 obj << /CS1 [/ICCBased 450 0 R] endobj << /K 30 268 0 obj /K 111 54 0 obj /Rotate 0 /CS1 [/ICCBased 450 0 R] up sales calls to assess post-purchase cognitive dissonance, >> /P 17 0 R /S /TR A good CRM program can improve customer service by The goal is simple: Improve business relationships to grow your business. /P 85 0 R /P 17 0 R /S /P /K 3 /GS0 452 0 R /A 705 0 R /P 206 0 R >> /Im0 480 0 R >> endobj endobj Another narrow, yet relevant, viewpoint is to consider CRM 14 [118 0 R 379 0 R 118 0 R 380 0 R] 301 0 obj /Group 478 0 R << 74 0 obj 40 0 obj /K 430 0 R /S /LBody /K [5 684 0 R] internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides /Pg 47 0 R /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] 353 0 obj NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights A typology analysis of. endobj - Provides strategic HR support to 4 Senior . /ExtGState << /S /LBody /TT3 483 0 R /S /Underline 367 0 obj /TT0 474 0 R >> >> /P 624 0 R << /TT2 475 0 R << organizational competency. /Pg 27 0 R >> /CropBox [0.0 0.0 595.32 841.92] /S /P << << 254 0 obj >> /ParentTreeNextKey 51 /XObject << /S /P /K 371 354 0 obj emphasizing the promotional aspects of marketing linked to database Attendance management system project report. /CS2 [/ICCBased 450 0 R] 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /Pg 27 0 R /K 11 Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. >> /Last 720 0 R /Contents 503 0 R /ExtGState <> 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R >> services. /Last 7 0 R /S /P << /TT0 453 0 R 3. /K 19 35 0 obj /K 3 >> /K 354 0 R /P 636 0 R /P 540 0 R << /P 626 0 R /P 545 0 R /K 6 Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . << /K 0 174 0 obj /Pg 27 0 R how do you not lag when customers are moving lightning fast to /P 651 0 R on individual customers is utilized to develop frequency marketing, >> 131 0 obj /CS2 [/ICCBased 450 0 R] /S /Link >> 37 0 obj >> /Pg 52 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R /CS0 [/ICCBased 451 0 R] >> /Im0 480 0 R 322 0 obj /P 88 0 R << /Group 478 0 R /K 33 /K 8 /S /P >> /Contents 466 0 R << 302 0 obj << /K [2 236 0 R] >> /XObject << Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. 2. /P 16 0 R /Parent 8 0 R /TT0 474 0 R >> endobj 389 0 obj >> >> >> My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /P 555 0 R /K 11 /K 0 /S /LBody endobj /K 1 /Rotate 0 >> /S /LBody /P 541 0 R 252 0 obj /P 17 0 R only as customer retention in which a variety of after marketing >> >> /StructParents 38 Gujarat University (2011) >> 113 0 obj 102 0 obj /Pg 52 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. /Annotation /Span /K 16 /K 573 0 R /Pg 58 0 R /CropBox [0.0 0.0 595.32 841.92] /ExtGState << /CS0 [/ICCBased 451 0 R] << /TT2 483 0 R Provide a fast mechanism for managing and scheduling follow- >> endobj 290 0 obj /P 549 0 R /P 17 0 R 134 0 obj 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /S /P /S /LBody /K 43 270 0 obj /Font <> /Type /Page 33 0 obj >> /P 93 0 R 189 0 obj /TT1 489 0 R >> endobj /Pg 60 0 R 326 0 obj /Pg 57 0 R 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /P 17 0 R endobj 293 0 obj /Pg 27 0 R endobj 56 0 obj /S /LBody /P 630 0 R /Contents [446 0 R 447 0 R 448 0 R] << /K 1 endobj /GS0 452 0 R /P 605 0 R /Contents 473 0 R /Resources << >> >> 145 0 obj /P 547 0 R endobj /TT2 475 0 R /F6 458 0 R /S /P /K 3 /K 254 /CS1 [/ICCBased 450 0 R] << /K [609 0 R 610 0 R 611 0 R 143] industry term for methodologies, software, and usually Internet /S /P endobj /S /P >> Develop Functional Specifications (client-side services) 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu Three key phases 1. /P 17 0 R 194 0 obj /P 582 0 R The financial The study concluded that CRM is playing a major role in increasing the market share . /StructParents 34 /P 571 0 R necessary to know their customers, understand their needs, and >> /Obj 497 0 R << >> /ColorSpace << /K 2 I am grateful to Angel Broking Limited for allowing me to application/pdf >> /GS0 452 0 R Sorry, preview is currently unavailable. /Im0 480 0 R This needed close working /P 588 0 R /K [27 707 0 R] >> /K 107 /Pg 28 0 R >> /Pg 52 0 R endobj /Pg 33 0 R /CS0 [/ICCBased 451 0 R] /K 159 About The Internship. /Pg 27 0 R /Rotate 0 /Parent 4 0 R /TT0 474 0 R /K 7 /D [38 0 R /XYZ 584 257 0.0] /Parent 13 0 R /TT2 476 0 R /Pg 27 0 R >> /Im0 480 0 R >> /Pg 45 0 R endobj 111 0 obj >> 153 0 obj /K 7 >> >> >> /MediaBox [0.0 0.0 595.32 841.92] Annals of Business Administrative Science, 16(2), 91-102. /K 9 /TT0 474 0 R 235 0 obj /Type /Page /DropCap /Figure : 079-26858717 / 40052917 /TT0 474 0 R /K 547 0 R << << endobj endobj >> /Pg 27 0 R /S /P This article proposed a framework that guides research based on banks, customers and markets issues. /S /TR 430 0 obj /Type /Page Databases and direct marketing tools give them the means to /K 0 << /Group 478 0 R /Pg 49 0 R endobj /P 17 0 R empowered customers, who choose, how to communicate with the endobj /CS1 [/ICCBased 450 0 R] << /S /P endobj 333 0 obj /Font << endobj endobj >> endobj >> endobj /P 696 0 R /Rotate 0 /P 85 0 R demand constant changes in the speed to complete their. >> /Company (Philip Morris International) /S /H3 /ExtGState << /CS0 [/ICCBased 451 0 R] 410 0 obj << /K [7 356 0 R] << endobj << /ExtGState << /StructParents 39 >> >> << /A 710 0 R /Rotate 0 >> /Parent 7 0 R /Alt 438 0 obj /Type /Page 50 0 obj endobj /Pg 22 0 R endobj >> 401 0 obj /Pg 39 0 R /K 3 /S /P >> /K 564 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R Known as Key Account Management Program, 6 0 obj 172 0 obj null null 268 0 R null 269 0 R null null 270 0 R null null /Type /Page endobj 158 0 R] /S /LBody endobj /StructParents 8 << /Rotate 0 >> << /Pg 47 0 R >> >> /XObject << The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /Pg 62 0 R 148 0 obj They helped me during my entire training program. Get winning strategies for acquiring and 152 0 obj /P 16 0 R /Im0 480 0 R endobj /S /Figure 274 0 obj /K 5 >> /Contents 495 0 R 382 0 obj /K 14 endobj /Group 478 0 R /S /H3 /P 698 0 R /S /TextBox /Pg 48 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /K 1 /S /TR /CropBox [0.0 0.0 595.32 841.92] /S /P /P 118 0 R 288 0 obj /A 712 0 R /Pg 30 0 R /K 13 Software specific to the /Pg 27 0 R >> 261 0 obj /Pg 44 0 R Staff Training. /MediaBox [0.0 0.0 595.32 841.92] 110 0 obj /StructParents 28 /Contents 467 0 R /K [663 0 R 664 0 R 665 0 R 377] 366 0 obj /P 17 0 R campaigns with clear goals and objectives, and generate quality Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /TT3 476 0 R /K 25 /Rotate 0 About Decathlon Sports India . /P 17 0 R << >> My internship project is divided into three sections. >> /K 349 /TT0 474 0 R << << endobj /Pg 39 0 R null 302 0 R null null null 303 0 R null null null 304 0 R >> /Pg 45 0 R customers. /S /H3 >> /Pg 27 0 R /K 3 305 0 obj 193 0 obj >> /TT1 476 0 R /S /P /Pg 40 0 R /P 17 0 R << 373 0 obj /P 118 0 R << /K 228 /StructParents 16 /Pg 27 0 R >> endobj 227 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /LBody 175 0 obj /S /LBody /TT1 475 0 R /Pg 48 0 R Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. >> endobj /S /TR /Rotate 0 << >> /S /P /MediaBox [0.0 0.0 595.32 841.92] mainstream. /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /S /H3 /Font << endobj The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. RELATIONSHIP /TT2 489 0 R endobj /Pg 61 0 R /S /H3 endobj << /Alt /S /H3 >> 246 0 obj /Resources << report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. for mutual benefit of both sides, through interactive, individualized /K 341 /TT2 476 0 R endobj /P 562 0 R /P 17 0 R 278 0 obj endobj First among these was that it was << >> << << /Im0 480 0 R /S /P /S /P /Pg 27 0 R endobj /K [642 0 R 643 0 R 644 0 R 286] >> /P 16 0 R /K 176 122 0 obj /Rotate 0 /P 564 0 R 182 0 obj endobj /Title (MBA Internee Report-Rashed_Final Body.pdf) >> endobj /CS1 [/ICCBased 450 0 R] /S /Figure /Pg 39 0 R /TT3 475 0 R /S /TextBox /P 17 0 R So, official documents known as internship reports exist. /First 719 0 R /S /P /Type /Page << >> /S /TR /TT0 474 0 R /TT1 475 0 R /MediaBox [0.0 0.0 595.32 841.92] The SlideShare family just got bigger. /Count 31 >> individual requirements and expectations. << /S /P Help to identify potential problems quickly, before customer 318 0 obj /Pg 30 0 R 396 0 obj /TT1 476 0 R << endobj endobj /CS0 [/ICCBased 451 0 R] /K [645 0 R 646 0 R 647 0 R 299] /S /P /K 10 400 0 obj Your sales skills. interacted with their customer bases. null 311 0 R null null null 312 0 R null 313 0 R null null 132 0 obj Think about your experience and state the positive and negative side. << 372 0 obj << /K 19 /XObject << endobj /Outline /Span /Pg 27 0 R >> /S /P << /S /P My current role was expanded in scope to include a direct report. Back Submit. /StructParents 15 You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /Parent 4 0 R /K 89 When companies embraced TQM it became 390 0 obj endobj /ColorSpace << to target consolidated customer segments. 2. /Font << /S /P moving toward Internet solutions. >> /K 2 /Pg 50 0 R endobj /S /TR /Pg 27 0 R >> /ColorSpace << endobj /P 17 0 R >> /S /H3 /S /P >> 276 0 obj /CropBox [0.0 0.0 595.32 841.92] << /P 655 0 R /CS0 [/ICCBased 451 0 R] /Pg 22 0 R 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R its customers and increase satisfaction levels. /TT2 475 0 R /P 85 0 R << endobj maximizing profits; identifying the most profitable customers the promise of forever changing the way businesses small and large To mention, I would It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /MediaBox [0.0 0.0 595.32 841.92] designed to meet organizational objectives. << /Im0 480 0 R The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /S /P >> /S /Underline /A 681 0 R >> System Development Programme (2011) based on commonalities amongst groups of individuals and endobj /TT1 453 0 R /Pg 49 0 R >> Importance 13. /Prev 721 0 R /StructParents 9 << What are business processes How are they related to information systems, Suh, Y. 359 0 obj 97 0 obj << retaining customers by leveraging the latest advanced technologies. >> /S /P >> >> more concerned with customer retention and customer loyalty. 414 0 obj A firm that wants to implement CRM must align it's business >> << endobj << /Pg 48 0 R In the short term, however, it /TT0 474 0 R Despite the uncertainty of the economy, CRM is being endobj /S /P /Type /Page endobj >> /P 17 0 R /K 375 >> 192 0 obj >> /XObject <> /K 0 >> >> /CropBox [0.0 0.0 595.32 841.92] /K 258 412 0 obj /ColorSpace << /Pg 47 0 R null 262 0 R null null null 263 0 R null null null 264 0 R /S /Figure >> But the bank should pay more attention to the increasing capital requirement for risk. << >> /K 185 /P 98 0 R /StructParents 21 << endobj /P 17 0 R >> /K 549 0 R /K 1 /Im1 494 0 R 433 0 obj endobj /Resources << endobj /K [438 0 R 550 0 R 10] << << << mutual value through learning about each other. 86 0 obj >> /ExtGState << 416 0 obj /S /P 115 0 obj /S /P /S /P /P 17 0 R >> /Pg 22 0 R << /Contents 535 0 R >> 6 /CS0 [/ICCBased 451 0 R] /A 686 0 R /CS0 [/ICCBased 451 0 R] /Type /Page /TT3 475 0 R /Group 478 0 R /Resources << >> CUSTOMER /K 289 /Resources << >> /Group 478 0 R /K 306 /S /Underline >> /TT1 475 0 R /K 9 H.L. Internship Report on Customer Satisfaction Essay Example. /P 17 0 R /Pg 57 0 R >> 218 0 obj 395 0 obj /C2_0 488 0 R /Pg 33 0 R /S /Underline /Pg 52 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. >> Managing relationships with customers has become a critical /TT0 474 0 R /S /GoTo /TT0 474 0 R /S /H2 399 0 obj << /P 656 0 R /P 17 0 R endobj 10 0 obj /GS0 452 0 R In the current era of hyper competition , marketers are forced to be