Generator in photo not included. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. . All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. One is in the coach fuse panel and is marked. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. I admit, we were naive in thinking that the labor charges could be so little for such a job. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Now we have two new bids one for $4,500.00 from a subcontractor. Need advise, had a shop replace house battery and repair inverter. stands for - Class A, Class C Evolution. We have pictures we can send if you want. I have looked and checked all connections and fuses I can find. The best of Class A amenities and more power than a Class B. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. You must log in or register to reply here. We purchased a 2020 ************ model **** on September 4, 2019. Wondering if the converter is shot. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Tristen should have the additional documentation in his inbox this evening 12-11-2022. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! As the smallest motorhome option, camper vans are welcome virtually everywhere. The pictures submitted to us show no concern of factory defect to the roof. The Border Hookups Hit The Road With A New Song. This price is only valid for 24 hours from. 15,0000miles Specs: Ford E350 . 26 gallon black water tank and 31 gallon grey water tank. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Make Offer. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Why not the flooring costs? It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. We have sent the invoice for labor charges to ****. Begin with this one! *All RV prices exclude tax, title, registration and fees, including documentary service fees. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. BBB Business Profiles generally cover a three-year reporting period. We had the privilege to work with Joe A. the Internet Manager. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Can you tell me a little more on. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Mechanic's Assistant: Are you fixing your Chassis yourself? Exterior 32" TV. The dealers in my area state that they dont even know what a ********* is and dont work on them. We have taken the coach all over ***** and **** trying to get the issues resolved. {priceLabel}: Rates and amount financed are determined by credit history. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Save your favorite RVs as you browse. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. BBB Business Profiles may not be reproduced for sales or promotional purposes. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Our 2019 ************ Motor Coach seats have started to completely disintegrate. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Television. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. According to the call notes several of his concerns were discussed and further explained. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. This dealer in **** miles away so thats not happening. See dealer for details. 1 swinging tv screen. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Paint. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. changed the RV world when it first hit the streets in 2011. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. 2016 Freedom Elite 28H with a Axxera radio. This is Thors final offer as it has been stated multiple times. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Mr. ******** needs to arrange pick up with the **** dealership. Read full answer May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Customer Reviews are not used in the calculation of BBB Rating. Thor Motor Coach does not have control over the ************ centers. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. This is truly a manufacturer defect. This shouldn't be happening. The park/travel switch on my coach does not switch the radio to the coach batteries. Please select a year to search for available owners manuals. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Need advise, had a shop replace house battery and repair inverter. Our Owners Resource and Owners Guide can help you get the most out of your travels. We reached out to Thor and la mesa and they say its our problem. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. State: Arkansas. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. A representative has been notified and will be with you shortly. 2 slide outs. 2017 Thor Challenger XE Rear and side cameras and radio not working. Check whether the batteries are charged enough. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! It was a pleasure dealing with all of you. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. 2 tables that convert into beds. As I have stated countless times. It's been non-stop. I have hundreds of emails relating to our continued attempts to get these issues resolved. Message. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Class C, 32 feet Thor Motor Coach. RV Wife. We are also providing the **** commercial vehicle center web address. Discover the necessary items to make this an unforgettable adventure! "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Have driven unit less then 250 miles since purchase. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! We had one of our **************** Representatives reach out, the below follow up was provided. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I can only speak to the radio wiring in my coach. Mine is under our bed but doesnt have one. As the smallest motorhome option, camper vans are welcome virtually everywhere. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Immediately I had power to my Axxera. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Radio. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Note that complaint text that is displayed might not represent all complaints filed with BBB. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. 2022 Thor Freedom Elite 24HE. 3. purchased in July 2022. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Your actual payments may vary. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. You probably have to pull the radio out to find it. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. **** had no issues resolving many of the other problems with our coach. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . I will say again this coach cost us 100's of thousands of dollars. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. ************************* was working with us right up until he moved to a new position in March of 2022. Thurmont, MD. . Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Your luxury Mercedes Sprinter motorhomes. Add distilled water only. They gave **** rv support ***********. It has been sitting for a year. 2 lead acid batteries. All Advertised Prices Expire daily at Midnight. Everything is well documented. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Model: Hurricane 29M. How can **** choose to refuse to fix this chronic and widespread issue? 2022 Thor Hurricane 35M. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Probably have to pull radio out to find inline fuse. 2. WHO IS RIGHT? A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. She is also equipped with . Seamless Roof has bubbles. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. 2003 Thor Motor Coach jazz. 40,000 miles. Please contact dealership to verify unit information and availability. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. The elements cause the roof to expand and retract. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. My Thor Rize was not properly built. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. 15 amp. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Speaker Location(s) Interior / Exterior. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. For more information, visit. Based on the pictures provided to us, there is no repair to be made. I guess that is the million-dollar question.